At Bam and Bloom LTD, we understand the importance of your privacy and are committed to protecting your personal information. We promise not to share or disclose any of your information to third parties or external websites unless otherwise stated in this policy. We are fully compliant with our obligations under the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), and we will ensure that we fulfill these obligations. For further information, you can contact us at: hello@bamandbloom.com We recognise that you may have concerns about how we collect, use, and store your personal information via our website, which is located at www.bamandbloom.com (referred to as “the Website” hereafter). This Privacy Policy outlines how your personal information will be used, collected, and protected.

When you place an order through the Website, we may require certain personal information, such as:

• Your name
• Your address
• Your email address

Payments are processed securely via third-party payment processors, including PayPal and Stripe, and through Shopify’s secure e-commerce platform. We do not collect or store any of your payment information directly on our Website.
We do not use cookies or collect any other personal information without your consent. Under no circumstances will we request or collect sensitive information that could disclose your: Political, religious, or philosophical beliefs

• Political, religious, or philosophical beliefs
• Health and sexuality
• Racial or ethnic origin
• Criminal convictions

We use your personal information, including your email address, for the following primary purposes:

• To process and fulfill orders made via the Website
• To communicate with you throughout the fulfillment process
• To assist Bam and Bloom with our marketing, planning, product development, and research efforts

We will never use or disclose your personal information to any third parties unless it is for the following reasons:

• To ensure the proper functioning of our business and the Website
• To communicate with you about promotional offers, special events, or other marketing materials (with your consent)
• When required by law or with your explicit consent for a prescribed purpose

We will never sell, rent, license, distribute, or share your personal information with third parties, except as stated above.

Bam and Bloom LTD uses Shopify, a third-party e-commerce platform, to host our online store and process payments. Shopify collects personal information necessary for transactions, such as billing details and shipping addresses. Shopify’s use of your data is governed by Shopify’s own privacy policy, which can be reviewed here: Shopify Privacy Policy.
Payments made through our Website are processed by PayPal and Stripe, secure third-party payment processors. These processors may collect certain payment-related information, such as credit card numbers, billing details, and other payment data. Please review their respective privacy policies to understand how they handle your payment information:

• PayPal Privacy Policy
• Stripe Privacy Policy

Bam and Bloom LTD does not store any credit card details or sensitive payment information on our own servers, as all payments are processed securely through Shopify, PayPal, or Stripe.

We take all reasonable steps to ensure that your personal information is stored securely and accessed only by authorised personnel. However, no transmission over the internet can be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information transmitted to or from our Website. The transmission of data is at your own risk.

By placing an order through our online store, you consent to receiving electronic communications from Bam and Bloom. These communications may include information related to our products, promotions, special offers, competitions, and other marketing messages.
If you no longer wish to receive these communications, you may unsubscribe at any time. To unsubscribe, please email us at hello@bamandbloom.com with the word “UNSUBSCRIBE” in the subject line or click on the "Unsubscribe" link in any email you receive.

You have the right to access, modify, or remove the personal information that you have provided to us. If you wish to access, update, or delete your information, please contact us at hello@bamandbloom.com. We reserve the right to modify or amend this Privacy Policy at any time. If any significant changes occur, we will notify you by publishing an updated policy on our Website. For further information about privacy, you may refer to the UK Information Commissioner’s Office (ICO) website: www.ico.org.uk.

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return:

• The item must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
• A receipt or proof of purchase must be provided.

To initiate a return, please contact us at returns@bamandbloom.com. If your return is approved, we will provide instructions on how to send your item back. Please note that you are responsible for organizing and covering the cost of return shipping to us.

Important: Items returned without prior approval will not be accepted. For any questions regarding returns, feel free to contact us at returns@bamandbloom.com.

Damages and Issues Please inspect your order upon delivery. If your item arrives and it is defective, damaged, or incorrect, contact us immediately at returns@bamandbloom.com so we can evaluate the issue and make it right. To help us process your claim quickly, please include photographic or video evidence of the damage or defect when you contact us. This evidence allows us to assess the issue and determine the next steps, whether that’s offering a replacement, refund, or other solution.
Exceptions / Non-Returnable Items
Certain items are not eligible for return:

• Sale or discounted items.
• Gift cards.

Exchanges We allow exchanges; however, due to high inventory turnover, we cannot guarantee the availability of the item you wish to exchange. In the event your preferred item is unavailable, our customer care team will assist you in selecting an alternative product.

Refunds Refunds will be processed within 14 business days of receiving your returned item.

• Once your return is received and inspected, we will notify you of its approval status.
• If approved, the refund will be issued to your original payment method.

Please note:

• Refunds will not include the cost of return shipping, which must be covered and organised by you.
• It may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 14 business days have passed since your return was approved and you have not received your refund, contact us at returns@bamandbloom.com.